WHAT IS YOUR REFUND POLICY?

All orders are non-refundable. If you received a damaged product, please send pictures of the way your product was received to → help@mygoldenratio.com  We will schedule delivery of a replacement order immediately at no additional charge. Damaged product requests must be received by our warehouse no later than 7 days after purchase. We are not responsible for returned or lost packages. Shipping and handling charges cannot be refunded.

WHAT TYPE OF COLLAGEN DO YOU USE?

We use quality sourced grass-fed bovine collagen. Collagen is never derived from plant-sources and companies that purport to have "vegan collagen products" are misleading you into a collagen-like substance that is NOT in fact collagen.

CAN I USE GOLDEN RATIO WHILE PREGNANT & BREASTFEEDING?

Yes. While we always recommend consulting your doctor before starting a new regimen, however we have had many pregnant and nursing women use our products daily with great success.

IS GOLDEN RATIO VEGAN?

No. Our product is collagen-based. There are no vegan sources of collagen. Golden Ratio is 100% Grain Free, Gluten Free, and Dairy Free.

WHAT IS THE MEASUREMENT OF ONE SERVING?

1 scoop is equal to 30g of protein and depending on the flavor varying from 40 - 43 g total weight.

HOW MUCH OF THE PROTEIN BLEND IS COLLAGEN?

	Strawberry	Vanilla	Chocolate	Salted Caramel
Pea Protein	25250.00 mg	25250.00 mg	21250.00 mg	25250.00 mg
Collagen	10500.00 mg	10500.00 mg	12888.89 mg	10500.00 mg
MCT Oil	1428.00 mg	1428.00 mg	1428.00 mg	1428.00 mg

 

Collagen makes up at least 30% of the entire matrix and Organic Pea Protein makes up 70%.

Is Golden Ratio made in a Nut Free and Wheat Free Facility?

Golden Ratio is processed in a facility that also processes milk, soy, nuts and wheat. While we do separate ingredients and clean machines thoroughly after each run, we still advise customers that there may be unintentional cross-contact between major allergen-containing and allergen-free products.  That said, Elite Manufacturing & Packaging does implement an allergen control plan and comply with FDA Good Manufacturing Practices in an effort to reduce and hopefully eliminate cross-contact.

HOW DO I MANAGE MY AUTO-SHIP PROTEIN DELIVERY?

**NOTE: Subscriptions cancel immediately. Customer may want to wait if they are in the middle of their billing cycle.

—Login to your account (CLICK HERE)

—Click "My Account" (The icon of a head)

—Under your name you will see 'Manage Subscription'

 

From this screen you are able to pause orders, choose your next delivery date, change flavors, add products to your subscription, update your address and cancel.

HOW DO I BECOME A WHOLESALE/RETAIL PARTNER?

For more information on how to carry our products, please email wholesale@mygoldenratio.com 

HOW DOES AUTO-SHIP SAVE ME MONEY?

Our auto-ship protein products offer 22% off the original price. It also saves you the hassle of having to re-order your product each month.

 

STILL HAVE UNANSWERED QUESTIONS? EMAIL US AT HELP@MYGOLDENRATIO.COM